Refund and Return Policy
Thank you for shopping with us. Customer satisfaction is our priority. This Refund and Return Policy explains the conditions under which returns, replacements, cancellations, and refunds are accepted. By placing an order on our website, you agree to the terms outlined below.
Eligibility for Returns
Customers may request a return if:
- The product received is damaged, defective, or broken.
- The wrong product was delivered.
- The product is missing parts or accessories.
- The product differs significantly from its description on our website.
To be eligible for a return:
- The return request must be submitted within 7 days of delivery.
- The item must be unused, uninstalled, and in its original condition.
- The product must be returned in its original packaging with all accessories, manuals, labels, invoices, and tags intact.
- Proof of purchase is required.
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following products are generally not eligible for return:
- Products damaged due to misuse, improper installation, or negligence.
- Products showing signs of use, wear, or alteration.
- Customized, personalized, or made-to-order products.
- Clearance, sale, or promotional items marked as non-returnable.
- Gift cards, vouchers, or digital products.
- Products without original packaging or proof of purchase.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Share clear photos or videos of:
- The product
- Packaging
- Shipping label
- Any visible damage
After verification, we may offer:
- Replacement
- Store credit
- Full refund
depending on product availability and the nature of the issue.
Return Request Process
To initiate a return:
- Contact our customer support team.
- Provide your order details.
- Explain the reason for the return.
- Submit supporting photos if requested.
Once approved, return instructions will be provided.
Products returned without prior authorization may not be accepted.
Return Shipping
If the Return Is Due to Our Error:
- Wrong product shipped
- Defective item
- Damaged item
We will bear the return shipping cost.
If the Return Is Due to Customer Preference:
- Ordered by mistake
- No longer needed
- Changed mind
The customer may be responsible for return shipping charges.
Original shipping fees are generally non-refundable unless the error was caused by us.
Inspection and Approval
After receiving the returned item:
- Our team will inspect the product.
- Inspection may take 2–5 business days.
- Customers will be notified regarding approval or rejection of the refund request.
Returns that fail inspection may be sent back to the customer.
Refund Process
Once the return is approved:
- Refunds will be processed to the original payment method.
- Store credits may be offered where applicable.
- Refunds will include the product price and any applicable taxes.
Shipping charges may not be refunded unless the return is due to our error.
Refund Timelines
Estimated refund processing times:
| Payment Method | Refund Time |
|---|---|
| UPI | 2–7 Business Days |
| Debit Card | 5–10 Business Days |
| Credit Card | 5–10 Business Days |
| Net Banking | 3–7 Business Days |
| Wallets | 1–5 Business Days |
| COD Orders | Bank Transfer or Store Credit within 7–14 Business Days |
Actual processing times depend on banks, payment gateways, and financial institutions.
Replacement Policy
Eligible products may qualify for replacement instead of a refund if:
- The item is defective.
- The product arrived damaged.
- An incorrect item was delivered.
Replacement requests are subject to stock availability.
If the same product is unavailable, we may provide:
- Alternative product options
- Store credit
- Full refund
Order Cancellation Policy
Before Shipment
Orders can generally be canceled before dispatch for a full refund.
After Shipment
Orders that have already been shipped may not be eligible for cancellation and must follow the return process after delivery.
Refunds for canceled orders will be processed according to the original payment method.
Cash on Delivery (COD) Orders
For COD orders:
- Refunds will not be issued in cash.
- Approved refunds will be processed via:
- Bank transfer
- UPI transfer
- Store credit
Customers may be required to provide valid banking information.
Missing Packages
If your order is marked as delivered but has not been received:
- Contact us within 48 hours.
- We will coordinate with the courier partner for investigation.
- Resolution times may vary based on courier policies.
Refunds or replacements will be provided only after verification.
Fraudulent Claims
We reserve the right to deny returns, replacements, or refunds in cases involving:
- False claims
- Abuse of return policies
- Excessive return requests
- Suspicious or fraudulent activity
Appropriate action may be taken where necessary.
Limitation of Liability
Our liability is limited to the purchase value of the product.
We are not responsible for:
- Indirect losses
- Consequential damages
- Delays caused by courier services
- Customer installation errors
- Normal wear and tear
Policy Changes
We reserve the right to update, modify, or change this Refund and Return Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.
Contact Us
For returns, replacements, cancellations, or refund-related questions:
Email: support@yourstore.com
Phone: +91-XXXXXXXXXX
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Last Updated: June 2026
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.