Shipping Policy
Thank you for shopping with us. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully to understand how we process and ship your purchases.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- During peak seasons, sales events, or promotional periods, processing times may be slightly longer.
- If there is a significant delay in processing your order, we will notify you via email or phone.
Shipping Coverage
We currently ship across India. Delivery availability may vary depending on your location and courier service coverage.
For international shipping inquiries, please contact our customer support team before placing an order.
Shipping Charges
Standard Shipping
- Shipping charges are calculated at checkout based on the delivery location, package size, and order value.
Free Shipping
- Free shipping may be available on selected products or orders above a specified value.
- Promotional free shipping offers are subject to change without prior notice.
Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 Business Days |
| Tier 2 & Tier 3 Cities | 5–10 Business Days |
| Remote Areas | 7–15 Business Days |
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive:
- Shipping confirmation via email, SMS, or WhatsApp.
- Tracking number and courier details.
- Real-time shipment tracking information.
Customers can use the tracking number to monitor their order status through the courier partner’s website.
Delivery Attempts
Our courier partners generally make multiple delivery attempts. If delivery fails due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
The package may be returned to us. Additional shipping charges may apply for re-shipment.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Please ensure:
- Full name
- Complete delivery address
- Landmark (if applicable)
- Correct phone number
- Valid postal code
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Damaged or Lost Shipments
If your package arrives damaged:
- Take clear photographs of the package and product.
- Contact our support team within 48 hours of delivery.
- Provide your order number and supporting images.
For lost shipments:
- We will investigate with the courier partner.
- Resolution timelines may vary depending on courier investigations.
Delayed Deliveries
While we strive to deliver all orders on time, delays may occur due to:
- Weather conditions
- Transportation disruptions
- Government restrictions
- High order volumes
- Courier operational issues
We are not liable for delays caused by factors beyond our control.
Partial Shipments
In certain cases, items from the same order may be shipped separately due to:
- Product availability
- Warehouse location
- Package size restrictions
Customers will receive separate tracking information for each shipment.
Undeliverable Packages
Orders returned as undeliverable due to incorrect addresses or repeated failed delivery attempts may:
- Be canceled
- Be refunded after deducting applicable shipping and handling charges
- Require additional payment for re-shipping
Cash on Delivery (COD)
For COD orders:
- Additional COD charges may apply.
- Customers must provide a valid contact number for verification.
- We reserve the right to cancel suspicious or unverifiable COD orders.
International Shipping (Optional)
For international orders:
- Customs duties, import taxes, and local charges are the customer’s responsibility.
- Delivery timelines vary by destination country.
- Customs clearance delays are beyond our control.
Shipping Restrictions
Certain products may have shipping restrictions due to:
- Legal regulations
- Weight limitations
- Courier partner policies
- Regional delivery constraints
We reserve the right to cancel orders that cannot be shipped to the selected location.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: support@yourstore.com
Phone: +91-XXXXXXXXXX
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM
Last Updated: June 2026
This Shipping Policy may be updated periodically without prior notice. Continued use of our website constitutes acceptance of any modifications made to this policy.